Window: Request (all)
[Created: 08/12/2001 - Updated: 09/02/2005 ]
Description: View and work on all requests
Help: This Request window is used to view all available requests
Tab: Request
[Created: 08/12/2001 - Updated: 27/04/2005 ]
Description: Define Request
Help: The Request Tab defines any Request submitted by a Business Partner or internally.
Tab Level: 0
Table 10: Request - Fields
Table: Report Parameters
| Name | Description | Help | Technical Info |
|---|---|---|---|
| Tenant | Tenant for this installation. | A Tenant is a company or a legal entity. You cannot share data between Tenants. | r_request.AD_Client_ID numeric(10) Table Direct |
| Organization | Organizational entity within tenant | An organization is a unit of your tenant or legal entity - examples are store, department. You can share data between organizations. | r_request.AD_Org_ID numeric(10) Table Direct |
| Document No | Document sequence number of the document | The document number is usually automatically generated by the system and determined by the document type of the document. If the document is not saved, the preliminary number is displayed in "".If the document type of your document has no automatic document sequence defined, the field is empty if you create a new document. This is for documents which usually have an external number (like vendor invoice). If you leave the field empty, the system will generate a document number for you. The document sequence used for this fallback number is defined in the "Maintain Sequence" window with the name "DocumentNo_", where TableName is the actual name of the table (e.g. C_Order). | r_request.DocumentNo character varying(30) String |
| Due type | Status of the next action for this Request | The Due Type indicates if this request is Due, Overdue or Scheduled. | r_request.DueType character(1) List |
| Request Type | Type of request (e.g. Inquiry, Complaint, ..) | Request Types are used for processing and categorizing requests. Options are Account Inquiry, Warranty Issue, etc. | r_request.R_RequestType_ID numeric(10) Table Direct |
| Group | Request Group | Group of requests (e.g. version numbers, responsibility, ...) | r_request.R_Group_ID numeric(10) Table Direct |
| Category | Request Category | Category or Topic of the Request | r_request.R_Category_ID numeric(10) Table Direct |
| Related Request | Related Request (Master Issue, ..) | Request related to this request | r_request.R_RequestRelated_ID numeric(10) Search |
| Status | Request Status | Status if the request (open, closed, investigating, ..) | r_request.R_Status_ID numeric(10) Table Direct |
| Resolution | Request Resolution | Resolution status (e.g. Fixed, Rejected, ..) | r_request.R_Resolution_ID numeric(10) Table Direct |
| Priority | Indicates if this request is of a high, medium or low priority. | The Priority indicates the importance of this request. | r_request.Priority character(1) List |
| User Importance | Priority of the issue for the User | r_request.PriorityUser character(1) List | |
| Summary | Textual summary of this request | The Summary allows free form text entry of a recap of this request. | r_request.Summary character varying(2000) Text |
| Confidentiality | Type of Confidentiality | r_request.ConfidentialType character(1) List | |
| Invoiced | Is this invoiced? | If selected, invoices are created | r_request.IsInvoiced character(1) Yes-No |
| Escalated | This request has been escalated | The Escalated checkbox indicates that this request has been escalated or raised in importance. | r_request.IsEscalated character(1) Yes-No |
| Self-Service | This is a Self-Service entry or this entry can be changed via Self-Service | Self-Service allows users to enter data or update their data. The flag indicates, that this record was entered or created via Self-Service or that the user can change it via the Self-Service functionality. | r_request.IsSelfService character(1) Yes-No |
| Sales Representative | Sales Representative or Company Agent | The Sales Representative indicates the Sales Rep for this Region. Any Sales Rep must be a valid internal user. | r_request.SalesRep_ID numeric(10) Table |
| Role | Responsibility Role | The Role determines security and access a user who has this Role will have in the System. | r_request.AD_Role_ID numeric(10) Table Direct |
| Date Next Action | Date that this request should be acted on | The Date Next Action indicates the next scheduled date for an action to occur for this request. | r_request.DateNextAction timestamp without time zone Date+Time |
| Entry Confidentiality | Confidentiality of the individual entry | r_request.ConfidentialTypeEntry character(1) List | |
| Standard Response | Request Standard Response | Text blocks to be copied into request response text | r_request.R_StandardResponse_ID numeric(10) Table Direct |
| Mail Template | Text templates for mailings | The Mail Template indicates the mail template for return messages. Mail text can include variables. The priority of parsing is User/Contact, Business Partner and then the underlying business object (like Request, Dunning, Workflow object).So, @Name@ would resolve into the User name (if user is defined defined), then Business Partner name (if business partner is defined) and then the Name of the business object if it has a Name.For Multi-Lingual systems, the template is translated based on the Business Partner's language selection. | r_request.R_MailText_ID numeric(10) Table Direct |
| Result | Result of the action taken | The Result indicates the result of any action taken on this request. | r_request.Result character varying(2000) Text |
| Product Used | Product/Resource/Service used in Request | Invoicing uses the Product used. | r_request.M_ProductSpent_ID numeric(10) Search |
| Quantity Used | Quantity used for this event | r_request.QtySpent numeric Quantity | |
| Activity | Business Activity | Activities indicate tasks that are performed and used to utilize Activity based Costing | r_request.C_Activity_ID numeric(10) Table Direct |
| Task Status | Status of the Task | Completion Rate and Status of the Task | r_request.TaskStatus character(1) List |
| Quantity Invoiced | Invoiced Quantity | The Invoiced Quantity indicates the quantity of a product that have been invoiced. | r_request.QtyInvoiced numeric Quantity |
| Start Time | Time started | r_request.StartTime timestamp without time zone Date+Time | |
| End Time | End of the time span | r_request.EndTime timestamp without time zone Date+Time | |
| Start Date | First effective day (inclusive) | The Start Date indicates the first or starting date | r_request.StartDate timestamp without time zone Date+Time |
| Close Date | Close Date | The Start Date indicates the last or final date | r_request.CloseDate timestamp without time zone Date+Time |
| Business Partner | Identifies a Business Partner | A Business Partner is anyone with whom you transact. This can include Vendor, Customer, Employee or Salesperson | r_request.C_BPartner_ID numeric(10) Search |
| User/Contact | User within the system - Internal or Business Partner Contact | The User identifies a unique user in the system. This could be an internal user or a business partner contact | r_request.AD_User_ID numeric(10) Table Direct |
| Project | Financial Project | A Project allows you to track and control internal or external activities. | r_request.C_Project_ID numeric(10) Table Direct |
| Asset | Asset used internally or by customers | An asset is either created by purchasing or by delivering a product. An asset can be used internally or be a customer asset. | r_request.A_Asset_ID numeric(10) Search |
| Order | Order | The Order is a control document. The Order is complete when the quantity ordered is the same as the quantity shipped and invoiced. When you close an order, unshipped (backordered) quantities are cancelled. | r_request.C_Order_ID numeric(10) Search |
| Invoice | Invoice Identifier | The Invoice Document. | r_request.C_Invoice_ID numeric(10) Search |
| Product | Product, Service, Item | Identifies an item which is either purchased or sold in this organization. | r_request.M_Product_ID numeric(10) Search |
| Payment | Payment identifier | The Payment is a unique identifier of this payment. | r_request.C_Payment_ID numeric(10) Search |
| Shipment/Receipt | Material Shipment Document | The Material Shipment / Receipt | r_request.M_InOut_ID numeric(10) Search |
| RMA | Return Material Authorization | A Return Material Authorization may be required to accept returns and to create Credit Memos | r_request.M_RMA_ID numeric(10) Search |
| Request Amount | Amount associated with this request | The Request Amount indicates any amount that is associated with this request. For example, a warranty amount or refund amount. | r_request.RequestAmt numeric Amount |
| Campaign | Marketing Campaign | The Campaign defines a unique marketing program. Projects can be associated with a pre defined Marketing Campaign. You can then report based on a specific Campaign. | r_request.C_Campaign_ID numeric(10) Table Direct |
| Table | Database Table information | The Database Table provides the information of the table definition | r_request.AD_Table_ID numeric(10) Table Direct |
| Record UUID | r_request.Record_UU character varying(36) Record UUID | ||
| Record ID | Direct internal record ID | The Record ID is the internal unique identifier of a record. Please note that zooming to the record may not be successful for Orders, Invoices and Shipment/Receipts as sometimes the Sales Order type is not known. | r_request.Record_ID numeric(10) Record ID |
| Date Last Action | Date this request was last acted on | The Date Last Action indicates that last time that the request was acted on. | r_request.DateLastAction timestamp without time zone Date+Time |
| Last Alert | Date when last alert were sent | The last alert date is updated when a reminder email is sent | r_request.DateLastAlert timestamp without time zone Date+Time |
| Last Result | Result of last contact | The Last Result identifies the result of the last contact made. | r_request.LastResult character varying(2000) String |
| Created | Date this record was created | The Created field indicates the date that this record was created. | r_request.Created timestamp without time zone Date+Time |
| Created By | User who created this records | The Created By field indicates the user who created this record. | r_request.CreatedBy numeric(10) Search |
| Updated | Date this record was updated | The Updated field indicates the date that this record was updated. | r_request.Updated timestamp without time zone Date+Time |
| Updated By | User who updated this records | The Updated By field indicates the user who updated this record. | r_request.UpdatedBy numeric(10) Search |
| Processed | The document has been processed | The Processed checkbox indicates that a document has been processed. | r_request.Processed character(1) Yes-No |
| Request Invoice | The generated invoice for this request | The optionally generated invoice for the request | r_request.C_InvoiceRequest_ID numeric(10) Search |
Tab: Updates
[Created: 17/05/2005 - Updated: 17/05/2005 ]
Description: Request Updates
Help: Updates of the Request
Tab Level: 1
Table 20: Updates - Fields
Table: Report Parameters
| Name | Description | Help | Technical Info |
|---|---|---|---|
| Tenant | Tenant for this installation. | A Tenant is a company or a legal entity. You cannot share data between Tenants. | r_requestupdate.AD_Client_ID numeric(10) Table Direct |
| Organization | Organizational entity within tenant | An organization is a unit of your tenant or legal entity - examples are store, department. You can share data between organizations. | r_requestupdate.AD_Org_ID numeric(10) Table Direct |
| Request | Request from a Business Partner or Prospect | The Request identifies a unique request from a Business Partner or Prospect. | r_requestupdate.R_Request_ID numeric(10) Search |
| Entry Confidentiality | Confidentiality of the individual entry | r_requestupdate.ConfidentialTypeEntry character(1) List | |
| Created | Date this record was created | The Created field indicates the date that this record was created. | r_requestupdate.Created timestamp without time zone Date+Time |
| Created By | User who created this records | The Created By field indicates the user who created this record. | r_requestupdate.CreatedBy numeric(10) Search |
| Result | Result of the action taken | The Result indicates the result of any action taken on this request. | r_requestupdate.Result character varying(2000) Memo |
| Quantity Used | Quantity used for this event | r_requestupdate.QtySpent numeric Quantity | |
| Quantity Invoiced | Invoiced Quantity | The Invoiced Quantity indicates the quantity of a product that have been invoiced. | r_requestupdate.QtyInvoiced numeric Quantity |
| Product Used | Product/Resource/Service used in Request | Invoicing uses the Product used. | r_requestupdate.M_ProductSpent_ID numeric(10) Search |
Tab: History
[Created: 08/12/2001 - Updated: 17/05/2005 ]
Description: Request History (Old Values)
Help: The History Tab displays changes of a Request. The data displayed are the OLD (changed from) values. The new data is in the request.
Tab Level: 1
Table 30: History - Fields
Table: Report Parameters
| Name | Description | Help | Technical Info |
|---|---|---|---|
| Tenant | Tenant for this installation. | A Tenant is a company or a legal entity. You cannot share data between Tenants. | r_requestaction.AD_Client_ID numeric(10) Table Direct |
| Organization | Organizational entity within tenant | An organization is a unit of your tenant or legal entity - examples are store, department. You can share data between organizations. | r_requestaction.AD_Org_ID numeric(10) Table Direct |
| Request | Request from a Business Partner or Prospect | The Request identifies a unique request from a Business Partner or Prospect. | r_requestaction.R_Request_ID numeric(10) Search |
| Created | Date this record was created | The Created field indicates the date that this record was created. | r_requestaction.Created timestamp without time zone Date+Time |
| Created By | User who created this records | The Created By field indicates the user who created this record. | r_requestaction.CreatedBy numeric(10) Search |
| Request Type | Type of request (e.g. Inquiry, Complaint, ..) | Request Types are used for processing and categorizing requests. Options are Account Inquiry, Warranty Issue, etc. | r_requestaction.R_RequestType_ID numeric(10) Table Direct |
| Group | Request Group | Group of requests (e.g. version numbers, responsibility, ...) | r_requestaction.R_Group_ID numeric(10) Table Direct |
| Category | Request Category | Category or Topic of the Request | r_requestaction.R_Category_ID numeric(10) Table Direct |
| Status | Request Status | Status if the request (open, closed, investigating, ..) | r_requestaction.R_Status_ID numeric(10) Table Direct |
| Resolution | Request Resolution | Resolution status (e.g. Fixed, Rejected, ..) | r_requestaction.R_Resolution_ID numeric(10) Table Direct |
| Priority | Indicates if this request is of a high, medium or low priority. | The Priority indicates the importance of this request. | r_requestaction.Priority character(1) List |
| User Importance | Priority of the issue for the User | r_requestaction.PriorityUser character(1) List | |
| Summary | Textual summary of this request | The Summary allows free form text entry of a recap of this request. | r_requestaction.Summary character varying(2000) Text |
| Confidentiality | Type of Confidentiality | r_requestaction.ConfidentialType character(1) List | |
| Invoiced | Is this invoiced? | If selected, invoices are created | r_requestaction.IsInvoiced character(1) Yes-No |
| Escalated | This request has been escalated | The Escalated checkbox indicates that this request has been escalated or raised in importance. | r_requestaction.IsEscalated character(1) List |
| Self-Service | This is a Self-Service entry or this entry can be changed via Self-Service | Self-Service allows users to enter data or update their data. The flag indicates, that this record was entered or created via Self-Service or that the user can change it via the Self-Service functionality. | r_requestaction.IsSelfService character(1) List |
| Sales Representative | Sales Representative or Company Agent | The Sales Representative indicates the Sales Rep for this Region. Any Sales Rep must be a valid internal user. | r_requestaction.SalesRep_ID numeric(10) Search |
| Role | Responsibility Role | The Role determines security and access a user who has this Role will have in the System. | r_requestaction.AD_Role_ID numeric(10) Table Direct |
| Date Next Action | Date that this request should be acted on | The Date Next Action indicates the next scheduled date for an action to occur for this request. | r_requestaction.DateNextAction timestamp without time zone Date+Time |
| Activity | Business Activity | Activities indicate tasks that are performed and used to utilize Activity based Costing | r_requestaction.C_Activity_ID numeric(10) Table Direct |
| Business Partner | Identifies a Business Partner | A Business Partner is anyone with whom you transact. This can include Vendor, Customer, Employee or Salesperson | r_requestaction.C_BPartner_ID numeric(10) Search |
| User/Contact | User within the system - Internal or Business Partner Contact | The User identifies a unique user in the system. This could be an internal user or a business partner contact | r_requestaction.AD_User_ID numeric(10) Table Direct |
| Project | Financial Project | A Project allows you to track and control internal or external activities. | r_requestaction.C_Project_ID numeric(10) Table Direct |
| Asset | Asset used internally or by customers | An asset is either created by purchasing or by delivering a product. An asset can be used internally or be a customer asset. | r_requestaction.A_Asset_ID numeric(10) Search |
| Order | Order | The Order is a control document. The Order is complete when the quantity ordered is the same as the quantity shipped and invoiced. When you close an order, unshipped (backordered) quantities are cancelled. | r_requestaction.C_Order_ID numeric(10) Search |
| Invoice | Invoice Identifier | The Invoice Document. | r_requestaction.C_Invoice_ID numeric(10) Search |
| Product | Product, Service, Item | Identifies an item which is either purchased or sold in this organization. | r_requestaction.M_Product_ID numeric(10) Search |
| Payment | Payment identifier | The Payment is a unique identifier of this payment. | r_requestaction.C_Payment_ID numeric(10) Search |
| Shipment/Receipt | Material Shipment Document | The Material Shipment / Receipt | r_requestaction.M_InOut_ID numeric(10) Search |
| RMA | Return Material Authorization | A Return Material Authorization may be required to accept returns and to create Credit Memos | r_requestaction.M_RMA_ID numeric(10) Search |
| Null Columns | Columns with NULL value | Null values are used for showing "no change" | r_requestaction.NullColumns character varying(255) String |
Tab: Update Notification
[Created: 13/05/2005 - Updated: 17/05/2005 ]
Description: List Recipients for to receive Request Updates
Help:
Tab Level: 1
Table 40: Update Notification - Fields
Table: Report Parameters
| Name | Description | Help | Technical Info |
|---|---|---|---|
| Tenant | Tenant for this installation. | A Tenant is a company or a legal entity. You cannot share data between Tenants. | r_requestupdates.AD_Client_ID numeric(10) Table Direct |
| Organization | Organizational entity within tenant | An organization is a unit of your tenant or legal entity - examples are store, department. You can share data between organizations. | r_requestupdates.AD_Org_ID numeric(10) Table Direct |
| Request | Request from a Business Partner or Prospect | The Request identifies a unique request from a Business Partner or Prospect. | r_requestupdates.R_Request_ID numeric(10) Search |
| User/Contact | User within the system - Internal or Business Partner Contact | The User identifies a unique user in the system. This could be an internal user or a business partner contact | r_requestupdates.AD_User_ID numeric(10) Search |
| Active | The record is active in the system | There are two methods of making records unavailable in the system: One is to delete the record, the other is to de-activate the record. A de-activated record is not available for selection, but available for reports.There are two reasons for de-activating and not deleting records:(1) The system requires the record for audit purposes.(2) The record is referenced by other records. E.g., you cannot delete a Business Partner, if there are invoices for this partner record existing. You de-activate the Business Partner and prevent that this record is used for future entries. | r_requestupdates.IsActive character(1) Yes-No |
| Self-Service | This is a Self-Service entry or this entry can be changed via Self-Service | Self-Service allows users to enter data or update their data. The flag indicates, that this record was entered or created via Self-Service or that the user can change it via the Self-Service functionality. | r_requestupdates.IsSelfService character(1) Yes-No |
Tab: Update Recipients
[Created: 13/05/2005 - Updated: 17/05/2005 ]
Description: Display Recipients of Request Updates
Help: List of Recipients of Request Updates (with reason).Direct: Sales Rep, User and direct subscribersIndirect: Users with Role, Subscribers of updates for Request Category, Type, Group)
Tab Level: 1
Table 50: Update Recipients - Fields
Table: Report Parameters
| Name | Description | Help | Technical Info |
|---|---|---|---|
| Tenant | Tenant for this installation. | A Tenant is a company or a legal entity. You cannot share data between Tenants. | rv_requestupdates.AD_Client_ID numeric(10) Table Direct |
| Organization | Organizational entity within tenant | An organization is a unit of your tenant or legal entity - examples are store, department. You can share data between organizations. | rv_requestupdates.AD_Org_ID numeric(10) Table Direct |
| Request | Request from a Business Partner or Prospect | The Request identifies a unique request from a Business Partner or Prospect. | rv_requestupdates.R_Request_ID numeric(10) Search |
| User/Contact | User within the system - Internal or Business Partner Contact | The User identifies a unique user in the system. This could be an internal user or a business partner contact | rv_requestupdates.AD_User_ID numeric(10) Search |
| Request Type | Type of request (e.g. Inquiry, Complaint, ..) | Request Types are used for processing and categorizing requests. Options are Account Inquiry, Warranty Issue, etc. | rv_requestupdates.R_RequestType_ID numeric Table Direct |
| Category | Request Category | Category or Topic of the Request | rv_requestupdates.R_Category_ID numeric Table Direct |
| Group | Request Group | Group of requests (e.g. version numbers, responsibility, ...) | rv_requestupdates.R_Group_ID numeric Table Direct |
| Self-Service | This is a Self-Service entry or this entry can be changed via Self-Service | Self-Service allows users to enter data or update their data. The flag indicates, that this record was entered or created via Self-Service or that the user can change it via the Self-Service functionality. | rv_requestupdates.IsSelfService Yes-No |