Window: System Issue Report
[Created: 12/12/2005 - Updated: 14/12/2005 ]
Description: Automatically created or manually entered System Issue Reports
Help: System Issues are created to speed up the resolution of any system related issues (potential bugs). If enabled, they are automatically reported to iDempiere. No data or confidential information is transferred.
Tab: System Issue
[Created: 12/12/2005 - Updated: 14/12/2005 ]
Description: Automatically created or manually entered System Issue Reporting
Help: System Issues are created to speed up the resolution of any system related issues (potential bugs). If enabled, they are automatically reported to iDempiere. No data or confidential information is transferred.
Tab Level: 0
Table 10: System Issue - Fields
Table: Report Parameters
| Name | Description | Help | Technical Info |
|---|---|---|---|
| Tenant | Tenant for this installation. | A Tenant is a company or a legal entity. You cannot share data between Tenants. | ad_issue.AD_Client_ID numeric(10) Table Direct |
| Organization | Organizational entity within tenant | An organization is a unit of your tenant or legal entity - examples are store, department. You can share data between organizations. | ad_issue.AD_Org_ID numeric(10) Table Direct |
| Created | Date this record was created | The Created field indicates the date that this record was created. | ad_issue.Created timestamp without time zone Date+Time |
| Active | The record is active in the system | There are two methods of making records unavailable in the system: One is to delete the record, the other is to de-activate the record. A de-activated record is not available for selection, but available for reports.There are two reasons for de-activating and not deleting records:(1) The system requires the record for audit purposes.(2) The record is referenced by other records. E.g., you cannot delete a Business Partner, if there are invoices for this partner record existing. You de-activate the Business Partner and prevent that this record is used for future entries. | ad_issue.IsActive character(1) Yes-No |
| Release No | Internal Release Number | ad_issue.ReleaseNo character varying(10) String | |
| Version | Version of the table definition | The Version indicates the version of this table definition. | ad_issue.Version character varying(40) String |
| Vanilla System | The system was NOT compiled from Source - i.e. standard distribution | You may have customizations, like additional columns, tables, etc - but no code modifications which require compiling from source. | ad_issue.IsVanillaSystem character(1) List |
| Release Tag | Release Tag | ad_issue.ReleaseTag character varying(60) String | |
| Source | Issue Source | Source of the Issue | ad_issue.IssueSource character(1) List |
| Window | Data entry or display window | The Window field identifies a unique Window in the system. | ad_issue.AD_Window_ID numeric(10) Search |
| Process | Process or Report | The Process field identifies a unique Process or Report in the system. | ad_issue.AD_Process_ID numeric(10) Search |
| Special Form | Special Form | The Special Form field identifies a unique Special Form in the system. | ad_issue.AD_Form_ID numeric(10) Table Direct |
| Issue Summary | Issue Summary | ad_issue.IssueSummary character varying(2000) String | |
| Reproducible | Problem can re reproduced in Gardenworld | The problem occurs also in the standard distribution in the demo tenant Gardenworld. | ad_issue.IsReproducible character(1) List |
| Comments | Comments or additional information | The Comments field allows for free form entry of additional information. | ad_issue.Comments character varying(2000) Text |
| Logger | Logger Name | ad_issue.LoggerName character varying(255) String | |
| Source Method | Source Method Name | ad_issue.SourceMethodName character varying(60) String | |
| Source Class | Source Class Name | ad_issue.SourceClassName character varying(255) String | |
| Line | Line No | ad_issue.LineNo numeric(10) Integer | |
| Stack Trace | System Log Trace | ad_issue.StackTrace character varying(2000) Text | |
| Error Trace | System Error Trace | Java Trace Info | ad_issue.ErrorTrace character varying(2000) Text |
| Response Text | Request Response Text | Text block to be copied into request response text | ad_issue.ResponseText character varying(2000) Text |
| System Status | Status of the system - Support priority depends on system status | System status helps to prioritize support resources | ad_issue.SystemStatus character(1) List |
| Known Issue | Known Issue | ad_issue.R_IssueKnown_ID numeric(10) Search | |
| Request Document No | iDempiere Request Document No | ad_issue.RequestDocumentNo character varying(30) String | |
| Request | Request from a Business Partner or Prospect | The Request identifies a unique request from a Business Partner or Prospect. | ad_issue.R_Request_ID numeric(10) Search |
| Asset | Asset used internally or by customers | An asset is either created by purchasing or by delivering a product. An asset can be used internally or be a customer asset. | ad_issue.A_Asset_ID numeric(10) Search |
| Issue Project | Implementation Projects | ad_issue.R_IssueProject_ID numeric(10) Search | |
| Support EMail | EMail address to send support information and updates to | If not entered the registered email is used. | ad_issue.SupportEMail character varying(60) String |
| Name | Alphanumeric identifier of the entity | The name of an entity (record) is used as an default search option in addition to the search key. The name is up to 60 characters in length. | ad_issue.Name character varying(60) String |
| User Name | ad_issue.UserName character varying(60) String | ||
| Issue System | System creating the issue | ad_issue.R_IssueSystem_ID numeric(10) Search | |
| Issue User | User who reported issues | ad_issue.R_IssueUser_ID numeric(10) Search | |
| DB Address | JDBC URL of the database server | ad_issue.DBAddress character varying(255) String | |
| Local Host | Local Host Info | ad_issue.Local_Host character varying(120) String | |
| Statistics | Information to help profiling the system for solving support issues | Profile information do not contain sensitive information and are used to support issue detection and diagnostics as well as general anonymous statistics | ad_issue.StatisticsInfo character varying(255) String |
| Profile | Information to help profiling the system for solving support issues | Profile information do not contain sensitive information and are used to support issue detection and diagnostics | ad_issue.ProfileInfo character varying(4000) String |
| Remote Host | Remote host Info | ad_issue.Remote_Host character varying(120) String | |
| Remote Addr | Remote Address | The Remote Address indicates an alternative or external address. | ad_issue.Remote_Addr character varying(60) String |
| Operating System | Operating System Info | ad_issue.OperatingSystemInfo character varying(255) String | |
| Java Info | Java Version Info | ad_issue.JavaInfo character varying(255) String | |
| Database | Database Information | ad_issue.DatabaseInfo character varying(255) String | |
| Processed | The document has been processed | The Processed checkbox indicates that a document has been processed. | ad_issue.Processed character(1) Yes-No |
| Report or Update Issue | Report Issue to iDempiere | ad_issue.Processing character(1) Button | |
| Record ID | Direct internal record ID | The Record ID is the internal unique identifier of a record. Please note that zooming to the record may not be successful for Orders, Invoices and Shipment/Receipts as sometimes the Sales Order type is not known. | ad_issue.Record_ID numeric(10) Integer |